Insights
Working perspectives on the decisions that sit between technology, risk, governance and investment — written for the people who have to make them.
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46 articles · page 2 of 6
Artificial intelligence · 16 September 2026 · 6 min read
Our real-time voice AI worked but felt slow, with up to seven seconds of dead air on any knowledge-base question. The culprit was a hidden second language-model call smuggled inside a tool, and the fix was to return facts instead of prose.
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Transformation · 15 September 2026 · 6 min read
Most programmes slow down long before go-live — at the unmade decisions about process, ownership and risk that everyone assumed someone else had taken.
Read the articleArtificial intelligence · 14 September 2026 · 6 min read
A live-AI product that charges for every second it runs will not survive scale. The fix is to stop paying by the minute.
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Finance · 14 September 2026 · 6 min read
Once you trust the elasticity, pricing becomes a constrained optimisation. Here is the objective, the guardrails, and why the quality of the input dominates the result.
Read the articleArtificial intelligence · 11 September 2026 · 6 min read
Live AI feels slow when the language model sits in the hot path. The fix is architectural: a two-speed design, not a faster model.
Read the articleTechnology · 11 September 2026 · 6 min read
Almost nothing that matters in an email-first ATS should happen inside a web request. We split the system into a web tier and a background worker with a durable queue between them, so the interface stays fast no matter what the outside world is doing.
Read the articleArtificial intelligence · 9 September 2026 · 7 min read
Fine-tuning is expensive, slow, and often unnecessary. A modern toolbox lifts speech recognition accuracy at inference time, with no training run.
Read the articleArtificial intelligence · 9 September 2026 · 7 min read
A support bot earns trust by answering from the business's real knowledge, not by improvising. This is the four-stage, grounded-first retrieval engine behind ours, with a confidence gate and a door always open to a human.
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