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20 articles · page 1 of 3
Artificial intelligence · 28 September 2026 · 6 min read
Twenty-three models stay consistent because one registry is the single source of truth and a CI aggregator actually runs, and re-checks, all of them.
Read the articleArtificial intelligence · 23 September 2026 · 6 min read
The cheapest, most private way to transcribe a conversation is to never send it anywhere. Modern compact models make that practical.
Read the articleArtificial intelligence · 21 September 2026 · 6 min read
Turning a transcript into live coaching means measuring meaning carefully -- without punishing the very skills you want to reward.
Read the articleArtificial intelligence · 20 September 2026 · 6 min read
An AI support layer only earns its keep if it protects agents' attention rather than flooding it. Keeping handled conversations out of the queue is not one check but an invariant enforced at every path that can surface a ticket.
Read the articleArtificial intelligence · 16 September 2026 · 6 min read
A new generation of models skips transcription entirely, reasoning over raw audio -- and some of the most accurate speech systems are not recognisers at all.
Read the articleArtificial intelligence · 16 September 2026 · 6 min read
Our real-time voice AI worked but felt slow, with up to seven seconds of dead air on any knowledge-base question. The culprit was a hidden second language-model call smuggled inside a tool, and the fix was to return facts instead of prose.
Read the articleArtificial intelligence · 14 September 2026 · 6 min read
A live-AI product that charges for every second it runs will not survive scale. The fix is to stop paying by the minute.
Read the articleArtificial intelligence · 11 September 2026 · 6 min read
Live AI feels slow when the language model sits in the hot path. The fix is architectural: a two-speed design, not a faster model.
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