Can support cover extended hours?

Yes. Coverage windows are agreed against your operating hours and period-end peaks, and we schedule around your time zones.

How do we keep control if support is outsourced?

Through defined service levels, change control that you approve, and reporting with evidence. Outsourcing operations should never mean outsourcing decisions.

How does a sap managed support engagement start?

With a short discovery conversation and a written view of scope, risk and the decisions to be made. That view is useful to you whether or not the work continues.

How is a sap managed support engagement priced?

Scope and, where relevant, rules of engagement are agreed in writing before any work begins, and the engagement is a fixed fee for that scope or phased with a cost envelope per phase — so you know the cost and the boundaries up front. Larger pieces of work are broken into phases with findings delivered early rather than a single invoice at the end.

SAP · Build

SAP Managed Support

We take operational responsibility for SAP landscapes, covering monitoring, job and interface management, patching, transports and reporting, within clearly defined boundaries. We monitor system health, jobs and interfaces with alerts that mean something, operate batch schedules and interfaces with proper failure handling, and maintain patch currency and controlled transport promotion. Availability and performance are managed against agreed levels and reported with evidence, not assertions. Throughout, change control remains yours to approve, because the aim is dependable operation that keeps you in control of the decisions rather than handing them away.

In short

SAP managed support provides ongoing operational responsibility for the SAP landscape under agreed service levels. Outsourcing operations should never mean outsourcing decisions, so the arrangement is built on clear boundaries and evidence.

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What we do

The work inside sap managed support.

Proactive monitoring

We monitor system health, background jobs and interfaces with alerting tuned so that an alert signals a real problem worth acting on. Catching issues before users notice them is the whole purpose, and it depends on alerts calibrated to signal rather than noise.

Batch and interface operations

We operate batch schedules and interfaces with defined failure handling and reprocessing, so a failed job or message is a routine recovery rather than a scramble. Clear ownership of each job and a known reprocessing path keep operations predictable and prevent silent gaps in processing.

Patching and transport management

We maintain patch currency on a planned cadence and promote transports in a controlled, sequenced way to production. This keeps the estate current and avoids the out-of-sequence changes that cause avoidable incidents, with a clear record of what changed and when.

Availability and service reporting

We manage availability and performance against agreed service levels and report on them with evidence rather than assurances. Transparent reporting is what keeps you in control of an outsourced operation, showing plainly whether the service is meeting its commitments.

What you receive

Deliverables, in writing.

Documented output your teams keep and can act on without us in the room.

Monitoring and alerting configuration
Batch and interface operating procedures
Patch and transport management process
Availability and service level reporting

When this work helps

You may be facing this.

Failures are found by users before monitoring
Batch job ownership is unclear
Internal team cannot cover the required hours

How an engagement runs

Discover, assess, design, deliver.

01
Discover
Understand the business drivers, decision rights, existing systems, and what the programme is genuinely expected to change. We separate the outcomes that justify the investment from the features that merely sound desirable, so the programme has a clear purpose to steer by.
02
Assess
Review process, data, integration, controls, governance, and change readiness against the plan. We report where the plan is sound and where it rests on assumptions that will not survive contact with delivery.
03
Design
Set out the target processes, control requirements, data approach, integration model, and adoption plan. Each is documented well enough for a system integrator to build to and for you to hold them to it.
04
Deliver
Support the programme through configuration, testing, cutover, and stabilisation with independent oversight. We keep the line on scope, data readiness, and controls while the integrator delivers, and flag drift while it is still correctable.

Where we work

Delhi, India — and wherever the work is.

Fidova provides SAP consulting from Delhi, India, and supports multi-country programmes internationally, including entities with different statutory, tax, and reporting requirements across regions.

Engagements run in English, are scheduled around your time zone, and can be delivered remotely end to end, with on-site time planned where a phase genuinely benefits from being in the room.

Related services

Often needed alongside this.

SAP Training & Change Management

SAP training and change management prepares people to work in the new system and sustains adoption after go-live. It is where a technically sound implementation is either adopted or quietly worked around, and the difference is usually made in the weeks after go-live, not before.

SAP Consulting & Implementation

SAP consulting and implementation covers the decisions, design and delivery discipline that determine whether an SAP programme succeeds. It is the work of turning a business case into a working system without the scope, cost and timeline drifting quietly out of control.

SAP S/4HANA Implementation

S/4HANA implementation delivers SAP's current ERP suite with process design, data and adoption planned alongside the technical build. It is as much a business redesign as a technology project, and treating it only as the latter is the most common way it goes wrong.

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