How do we know the service works?

By testing it: controlled detection exercises, reviewing real cases against expected response times, and holding the provider to the containment authority you agreed.

How does a managed detection & response engagement start?

With a short discovery conversation and a written view of scope, risk and the decisions to be made. That view is useful to you whether or not the work continues.

How is a managed detection & response engagement priced?

Scope and, where relevant, rules of engagement are agreed in writing before any work begins, and the engagement is a fixed fee for that scope or phased with a cost envelope per phase — so you know the cost and the boundaries up front. Larger pieces of work are broken into phases with findings delivered early rather than a single invoice at the end.

Cybersecurity · Secure

Managed Detection & Response

Q: Does Fidova provide 24/7 monitoring itself?

We design and oversee the capability and can support your team. Where round-the-clock staffed monitoring is required, we help you select and manage a specialist provider rather than overstate our own coverage.

We design and oversee MDR arrangements, defining coverage, containment authority, response times and reporting so that an outsourced service delivers what it promises rather than what the brochure implies. We make explicit what a provider must be able to see and what they may isolate or disable without waiting for you, and when. We then test the service against real cases and controlled exercises instead of trusting a dashboard. Where round-the-clock staffed monitoring is required, we help you select a provider and hold them to the terms you agreed.

In short

Managed detection and response provides continuous monitoring with the authority to contain threats when they appear. Its value depends on what the provider can actually see and is permitted to do, which is precisely what an advisory engagement makes explicit and holds to account.

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What we do

The work inside managed detection & response.

Requirements and coverage design

We define what must be monitored and what a provider must be able to see and do to be effective. Gaps in telemetry or access mean threats pass unseen regardless of how good the provider is. The requirements become the yardstick against which any provider is measured.

Containment authority

We agree in advance what may be isolated or disabled without waiting for your sign-off, and under what circumstances. Alerting without the authority to act wastes the minutes that matter most during an incident. Setting this out beforehand means containment happens at machine speed rather than after a phone call.

Escalation and communication

We set out who is contacted, how quickly, and what evidence accompanies each escalation. Clear communication prevents an incident stalling while people work out who owns the response. The matrix removes ambiguity at exactly the moment it is most costly.

Service performance review

We test and review the provider against real cases and controlled detection exercises, not the figures on a dashboard. This reveals whether the agreed response times and containment authority hold up in practice. The review gives you evidence to renew, challenge or change the arrangement.

What you receive

Deliverables, in writing.

Documented output your teams keep and can act on without us in the room.

Coverage and monitoring requirements
Containment authority and escalation matrix
Provider evaluation and selection recommendation
Service review with performance evidence

When this work helps

You may be facing this.

Nobody is watching outside working hours
An MDR provider is in place but never tested
Alerts arrive with no containment happening

How an engagement runs

Discover, assess, design, deliver.

01
Discover
Understand what matters most, the obligations in play, and what the organisation is genuinely trying to protect. We agree scope and rules of engagement in writing here, so testing is bounded and authorised before it begins.
02
Assess
Test and review the systems in scope, and establish real exposure rather than theoretical risk. We gather evidence for every finding, so severity reflects what we demonstrated rather than what is merely conceivable.
03
Design
Prioritise remediation, control improvements, and architecture changes against risk and effort. We sequence the work so the exposures that matter most are closed first, within what the team can realistically do.
04
Deliver
Support remediation, retest what was fixed, and help the practice hold as the environment changes. We confirm fixes actually closed the issue, rather than taking remediation on trust.

Where we work

Delhi, India — and wherever the work is.

Fidova delivers cybersecurity consulting and technical assurance from Delhi, India, and works with clients internationally; testing and review are performed remotely against your environments, with on-site work arranged when scope requires it.

Engagements run in English, are scheduled around your time zone, and can be delivered remotely end to end, with on-site time planned where a phase genuinely benefits from being in the room.

Related services

Often needed alongside this.

Incident Response & Digital Forensics

Incident response and digital forensics contain an active security incident and establish what happened, from evidence rather than assumption. The work limits the damage while preserving the material needed to understand entry point, scope and impact defensibly.

Threat Intelligence

Threat intelligence tells you which threats are actually relevant to your sector, technology and exposure, and what to do about them. It turns the general noise about cyber threats into an assessment specific enough to drive control, detection and awareness decisions.

Malware Analysis & Reverse Engineering

Malware analysis and reverse engineering establish what a malicious sample does, what it touched and how to detect it. The work produces the behaviour, indicators and capability evidence that an incident decision can rest on, rather than relying on a vendor label alone.

All cybersecurity services

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