Should we automate the existing approval chain?

Not before reviewing it. Many chains contain steps nobody can justify; automating them just makes an unnecessary process faster to route and slower to complete.

How do we prevent approvals stalling?

Delegation for absence and automatic escalation with visible ageing. Approvers behave differently when overdue items are reported.

How does a workflow automation engagement start?

With a short discovery conversation and a written view of scope, risk and the decisions to be made. That view is useful to you whether or not the work continues.

How is a workflow automation engagement priced?

Scope and, where relevant, rules of engagement are agreed in writing before any work begins, and the engagement is a fixed fee for that scope or phased with a cost envelope per phase — so you know the cost and the boundaries up front. Larger pieces of work are broken into phases with findings delivered early rather than a single invoice at the end.

ERP · Build

Workflow Automation

We automate ERP workflows only after simplifying the approval chains, because many chains carry steps nobody can justify and automating those entrenches the delay. With the chain reduced to what genuinely adds control, we configure routing on value, category and organisational rules so requests reach the right approver first time. Delegation for absence and automatic escalation with visible ageing keep work from stalling in someone's inbox. Every decision is logged and cycle time measured, so the audit trail is complete and the remaining bottlenecks are visible rather than suspected.

In short

ERP workflow automation routes approvals and process steps automatically with an audit trail. Automating a bad process only makes it faster to route and no quicker to complete, so the review comes before the automation.

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What we do

The work inside workflow automation.

Approval chain simplification

We review the existing approval chain and remove steps that add delay without adding control, before any automation. Automating the chain as found would simply make an unnecessary process faster to route, so simplifying first is where most of the benefit is won.

Workflow configuration

We configure routing on value, category and organisational rules, so each request reaches the right approver without manual forwarding. Rules that reflect real authority are what let routine items flow and reserve attention for the ones that need it.

Delegation and escalation

We handle absence through delegation and overdue items through automatic escalation, so work does not sit waiting on one person. Visible ageing changes behaviour, because approvers act differently once their overdue queue is reported.

Audit trail and cycle time

We log every decision and measure cycle time, so the process is both auditable and improvable. The audit trail satisfies control requirements while the cycle-time data shows exactly where requests are waiting.

What you receive

Deliverables, in writing.

Documented output your teams keep and can act on without us in the room.

Simplified approval matrix
Configured workflows with routing rules
Delegation and escalation configuration
Cycle time reporting and audit trail evidence

When this work helps

You may be facing this.

Approvals sit in inboxes for days
Documents are printed and signed for approval
Nobody knows where a request is waiting

How an engagement runs

Discover, assess, design, deliver.

01
Discover
Understand the business drivers, decision rights, existing systems, and what the programme must genuinely change. We separate the outcomes that justify the investment from features that only sound useful, so the programme has a purpose to steer by.
02
Assess
Review process, data, integration, controls, governance, and change readiness against the plan. We report plainly where the plan holds and where it depends on assumptions that need evidence before commitment.
03
Design
Set out target processes, control requirements, data approach, integration model, and adoption plan. Each is documented well enough to build to and to hold a delivery partner accountable against.
04
Deliver
Support configuration, testing, cutover, and stabilisation, with independent oversight throughout. We hold the line on scope, data readiness, and controls, and surface drift while there is still time to correct it.

Where we work

Delhi, India — and wherever the work is.

Fidova provides ERP consulting from Delhi, India, and supports multi-entity and multi-country ERP programmes internationally, including businesses with different statutory and reporting requirements per region.

Engagements run in English, are scheduled around your time zone, and can be delivered remotely end to end, with on-site time planned where a phase genuinely benefits from being in the room.

Related services

Often needed alongside this.

Document Management

ERP document management stores and links documents to the transactions and records they support. The point is retrieval at the moment of need: the supporting evidence appearing with the transaction, rather than being hunted for across shared drives when an auditor asks.

Multi-Company & Multi-Branch Management

Multi-company and multi-branch management handles several legal entities, locations and currencies within one ERP. Handled properly, group reporting comes out of the system; handled poorly, it is reassembled in spreadsheets every period while intercompany balances refuse to agree.

ERP Data Migration

ERP data migration moves master and transactional data into the new system with cleansing, validation and reconciliation. It is where go-lives most often fail, which is why it deserves to be run as a workstream with a business owner rather than handled as a technical afterthought.

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