How quickly should traceability answer a recall question?

Within minutes, from batch through to customers shipped. If it takes days of manual work, the traceability design needs attention before an incident forces the issue.

Does quality management slow receiving?

Not with proportionate sampling. Inspecting everything equally creates delay without improving outcomes; risk-based sampling does the opposite.

How does a quality management engagement start?

With a short discovery conversation and a written view of scope, risk and the decisions to be made. That view is useful to you whether or not the work continues.

How is a quality management engagement priced?

Scope and, where relevant, rules of engagement are agreed in writing before any work begins, and the engagement is a fixed fee for that scope or phased with a cost envelope per phase — so you know the cost and the boundaries up front. Larger pieces of work are broken into phases with findings delivered early rather than a single invoice at the end.

ERP · Build

Quality Management

We design ERP quality processes that capture inspection results quickly and turn a non-conformance into tracked corrective action rather than a note that is filed and forgotten. Inspection points and sampling are set proportionately, so quality control adds assurance without stalling receiving. Batch and serial traceability are configured from supplier through to customer, so a recall question can be answered in minutes rather than reconstructed by hand. Supplier quality is evaluated from the same data, and customer certificates are produced from system records rather than compiled separately.

In short

ERP quality management handles inspection, non-conformance, corrective action and traceability. The test of a design is a recall question: whether you can trace an affected batch through to the customers shipped in minutes, or only after days of manual investigation.

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What we do

The work inside quality management.

Inspection planning and results

We design inspection points and risk-based sampling, with results captured quickly at the point of inspection. Proportionate sampling gives assurance where it matters without the delay that inspecting everything equally would impose on receiving.

Non-conformance and corrective action

We design non-conformance handling that records the issue, tracks root cause and follows corrective action through to closure. This turns recurring defects from a familiar complaint into a problem with an owner and an evidenced resolution.

Traceability

We configure batch and serial traceability from supplier through production to customer, so the chain is complete in both directions. Complete traceability is what lets a recall be scoped and executed in minutes instead of an anxious manual search.

Supplier quality and certificates

We evaluate supplier quality from transaction and inspection data, and produce customer certificates directly from system records. Drawing both from the same source removes the manual compilation that introduces error and delay.

What you receive

Deliverables, in writing.

Documented output your teams keep and can act on without us in the room.

Inspection plan and sampling configuration
Non-conformance and corrective action process
Batch and serial traceability configuration
Supplier quality evaluation and certificate output

When this work helps

You may be facing this.

Quality records are on paper
Recurring defects have no corrective action trail
A recall would require manual investigation

How an engagement runs

Discover, assess, design, deliver.

01
Discover
Understand the business drivers, decision rights, existing systems, and what the programme must genuinely change. We separate the outcomes that justify the investment from features that only sound useful, so the programme has a purpose to steer by.
02
Assess
Review process, data, integration, controls, governance, and change readiness against the plan. We report plainly where the plan holds and where it depends on assumptions that need evidence before commitment.
03
Design
Set out target processes, control requirements, data approach, integration model, and adoption plan. Each is documented well enough to build to and to hold a delivery partner accountable against.
04
Deliver
Support configuration, testing, cutover, and stabilisation, with independent oversight throughout. We hold the line on scope, data readiness, and controls, and surface drift while there is still time to correct it.

Where we work

Delhi, India — and wherever the work is.

Fidova provides ERP consulting from Delhi, India, and supports multi-entity and multi-country ERP programmes internationally, including businesses with different statutory and reporting requirements per region.

Engagements run in English, are scheduled around your time zone, and can be delivered remotely end to end, with on-site time planned where a phase genuinely benefits from being in the room.

Related services

Often needed alongside this.

Vendor Management

ERP vendor management holds supplier records, terms, performance data and compliance documentation. It is also where a specific fraud lives: payment diversion almost always exploits a weak bank-detail change process rather than anything more exotic.

Customer & Service Management

ERP customer and service management handles service requests, contracts, field service and warranty. Where these are disconnected, revenue leaks quietly through unbilled parts, unbilled out-of-contract labour and unclaimed warranty.

Business Intelligence & Reporting

ERP business intelligence and reporting turns transaction data into consistent, trusted management information. The recurring failure is not a shortage of tools but a surplus of definitions: the same measure calculated differently in each report, so none can be trusted.

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