Can you take an internal tool to a commercial product?

Yes. That work usually centres on tenancy, permissions, onboarding, billing and support readiness — the parts an internal tool never needed.

Do you handle payment providers?

We integrate established providers and design the entitlement logic around them. We do not store card data ourselves and will not design a flow that puts you in that position unnecessarily.

How early should tenancy be decided?

Before meaningful customer data exists. The isolation model shapes cost, migration and every future security review, and changing it after launch means a data migration under load. It is one of the few decisions genuinely worth settling up front.

How does a saas product development engagement start?

With a short discovery conversation and a written view of scope, risk and the decisions to be made. That view is useful to you whether or not the work continues.

How is a saas product development engagement priced?

Scope and, where relevant, rules of engagement are agreed in writing before any work begins, and the engagement is a fixed fee for that scope or phased with a cost envelope per phase — so you know the cost and the boundaries up front. Larger pieces of work are broken into phases with findings delivered early rather than a single invoice at the end.

Development · Build

SaaS Product Development

We help product teams take a SaaS idea to a sellable, operable service, where tenant isolation, subscription handling, onboarding and support economics are all part of the design. How customer data is separated is chosen early, because that decision governs both cost and the security questions every serious buyer will ask. Plans, limits and billing are modelled so commercial changes do not require engineering each time. Onboarding is built so customers can reach value without your team in the room, and we track the infrastructure cost per tenant so growth does not quietly erode margin.

In short

SaaS product development builds multi-tenant software you can sell, operate and support — with tenancy, billing, onboarding and reliability designed in. The difference from an internal tool is that the cost of running and supporting each customer has to work as a business, not just as code.

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What we do

The work inside saas product development.

Tenancy and isolation model

We choose and implement how customer data is separated, and set out what that choice means for cost, migration and enterprise security review. Shared, siloed and hybrid models each carry trade-offs, and picking one late is painful to undo. We state those trade-offs plainly so the decision is made with eyes open rather than defaulted.

Subscription, plans and billing

We model plans, limits, trials and upgrades so commercial changes do not require engineering work each time. Entitlements are expressed as configuration, which lets the business adjust pricing and packaging without a release. This keeps the commercial team and the engineering team out of each other's way.

Onboarding and self-service

We design signup, invitation, configuration and support paths that let customers reach value without your team in the room. Every manual step in onboarding is a tax on growth and a drag on margin, so we remove the ones that do not need a human. The result is a path a customer can complete alone, with support reserved for where it genuinely helps.

Reliability and unit cost

We set availability targets and measure infrastructure cost per tenant so growth does not erode margin. Knowing what a customer costs to serve turns pricing and capacity planning into informed decisions. Reliability is held to an agreed target rather than an unstated hope.

What you receive

Deliverables, in writing.

Documented output your teams keep and can act on without us in the room.

Tenancy and data isolation design with its trade-offs stated
Plan, entitlement and billing model
Onboarding flow and support model
Reliability targets and cost-per-tenant baseline

When this work helps

You may be facing this.

A single-customer build is being sold to a second customer
Every new enterprise prospect raises security questions you answer ad hoc
Infrastructure cost is rising faster than revenue

How an engagement runs

Discover, assess, design, deliver.

01
Discover
Understand the outcome, users, constraints, and the decisions that must be made before code direction is set. We spend this time with the people who own the result and the people who will build it, so scope reflects both.
02
Assess
Examine the current architecture, delivery practice, integration surface, and engineering risk. We establish where the genuine difficulty lies, rather than accepting the risk the team already happens to worry about most.
03
Design
Define the technical approach, delivery plan, quality gates, and ownership model in writing. Committing it to writing means the reasoning behind each decision survives staff change and supplier handover.
04
Deliver
Work with your teams through build and release, adjusting the plan as evidence emerges rather than defending the original estimate. We keep the quality gates and progress evidence in place so leadership can watch the build land.

Where we work

Delhi, India — and wherever the work is.

Fidova provides software development consulting from Delhi, India, and works with product and engineering teams internationally — across India, Asia-Pacific, the Middle East, Europe, the UK, and North America — remotely, with on-site time where the work needs it.

Engagements run in English, are scheduled around your time zone, and can be delivered remotely end to end, with on-site time planned where a phase genuinely benefits from being in the room.

Related services

Often needed alongside this.

Enterprise Software Development

Enterprise software development builds systems that must live inside existing identity, integration, audit and support arrangements across a large organisation. In this setting the constraints usually matter more than the features, and most delay comes from the surrounding landscape rather than the code.

ERP & CRM Development

ERP and CRM development covers the extensions, custom modules and interfaces around your core business systems — built without compromising upgradeability. The discipline is knowing what to configure, what to build and what not to build at all.

E-commerce Development

E-commerce development builds and improves online storefronts, checkout and the order, payment and inventory integrations behind them. A storefront is only as good as the order, stock and payment systems it sits on top of, so we treat the whole chain as one thing.

All development services

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